SROM 159 Business Communications focuses primarily on written and oral communication skills as they relate to the business world. Topics include writing memos, letters, emails, formal reports and other business correspondence, delivering effective verbal presentations, resume preparation and research techniques. Understanding the theory of business communication and being able to employ this theory effectively in written and verbal communication is critical for tourism, recreation, and hospitality managers who wish to succeed. This course places emphasis on the conceptual, practical, and technical aspects of effective workplace communication.
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Describe the importance of effective written and oral communications to managerial effectiveness
- Employ effective and appropriate interpersonal communication skills (listening, voice, nonverbal, etc.)
- Conceptualize, create and construct clear, complete, concise, and correctly written assignments that demonstrate understanding of proper grammar, punctuation, and structure
- Research, organize and deliver effective verbal presentations
- Prepare complete and effective cover letters, resumes, formal reports, memorandums, e-mails, and other written business documents in accordance with researched employer needs
- Discuss the role of formal and informal communication systems in achieving organizational goals; also flow of information downward, upward, and laterally
- Apply sensitivity to cultural differences in communication and understand strategies for employing appropriate strategies in a multicultural workforce
- Demonstrate leadership skills in meeting planning and management
Teaching and Learning Approach
The course will involve small group projects as well as individual work.Learning Resources
Required:
Access to MOODLEDetailed Course Content, Topics, and Sequence Covered
1. Academic Integrity workshop
2. APA citation style workshop
3. Presentations
4. Presentations - in action
5. Cover Letters and Resumes
6. Paraphrasing
7. Midterm
8. Interviews
9. Professionalism
10. Writing Style and Tone
11. Writing Emails
12. Difficult Conversations
13. Final Assessment Preparation/Review
14. Final AssessmentAssessment
| Title | Learning Outcomes | Value |
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| Written Assignments | 3, 5 | 30% |
| Presentations | 2, 4 | 30% |
| Weekly Reflections | 6, 7, 8 | 15% |
| Midterm Exam | 1, 6 | 10% |
| Final Assessment | 1, 6 | 10% |
| Professionalism Assessment | 2 | 5% |
| Total | 100% |
Grading Table
Standard Academic and Career Programs Grading Table
| Percentage | Letter Grade | GPA |
| 90-100 | A+ | 4.33 |
| 85-89 | A | 4.00 |
| 80-84 | A- | 3.67 |
| 76-79 | B+ | 3.33 |
| 72-75 | B | 3.00 |
| 68-71 | B- | 2.67 |
| 64-67 | C+ | 2.33 |
| 60-63 | C | 2.00 |
| 55-59 | C- | 1.67 |
| 50-54 | P | 1.00 |
| 0-49 | F | 0.00 |
| | DNW | 0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.