OTEC 140 Administrative Procedures

School of Business

OTEC 140 Administrative Procedures - students will master essential organizational skills and develop efficient office practices in preparation for entry into the contemporary office. Preparing students for the office environment that requires workers to communicate effectively, think critically, apply problem-solving skills, and work effectively with other members of the office team. Students will look at the rapid pace of change in the office of today and understand office workers need the ability to develop new skills and understand new processes as jobs evolve.

Accessibility Services Notice

Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.

Transfer Agreements

Course to Course transfer – NoBlock Transfer – Nobctransferguide.ca
Course Details
Total number of weeks6
Total Credits
Total Hours45
Typical hours per week breakdown
Other45

Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Manage time effectively by establishing priorities and meeting deadlines
  2. Use appropriate resources to locate, select, evaluate, and summarize information
  3. Organize and process incoming and outgoing written or electronic communications
  4. Define the elements of appropriate ergonomic design and office safety standards in the workplace
  5. Plan, coordinate, and follow up on business meetings, conferences, and teleconferences
  6. Describe the basic features of office equipment such as copiers and faxes
  7. Handle incoming and outgoing telephone calls in a professional manner
  8. Plan, organize, and follow up tasks required before and after business travel
  9. Make appointments and coordinate schedules
  10. Organize information for both visible and electronic filing systems
  11. Complete deposit slips, reconcile bank statements, and balance a petty cash fund

Teaching and Learning Approach

The Administrative Procedures course covers a wide variety of topics essential to the office worker. Assigned readings, problem solving discussions, and reinforcement exercises are your principal learning activities. Problem solving cases encourage students to think critically and develop their problem-solving and decision- making skills. Textbook assignments provide realistic, practical exercises that simulate the office environment. Four online theory tests validate student understanding of the concepts and terminology. And a final simulation gives students the opportunity to practice learned skills in an administrative role scenario.

Learning Resources

Required: Rankin, Dianne S., Shumack, Kellie A., & Turczyniak, Eva (2023). The Administrative Professional (Fifth Canadian ed.). Toronto, ON: Cengage Canada. Print text + MindTap printed access card bundle (includes e-book access): ISBN 9781778416569. OR Digital MindTap access code (includes e-book access): ISBN 9781778412561 Personal computer, webcam, microphone, speakers, internet access, current Windows operating system, current web browser, and current Microsoft Word software. Recommended: Gregg Reference Manual or Pitman Office Handbook Dictionary (current college-level Canadian dictionary preferred) or an online dictionary.

Detailed Course Content, Topics, and Sequence Covered

1. Part 1: The Workplace Environment and You Chapter 1: Entering the Workforce and Becoming a Professional Chapter 2: Managing and Organizing Yourself, Your Time, and Your Workspace Chapter 4: Developing Customer Focus 2. Part 2: Communication—The Key to Your Success Chapter 5: Improving Communication Skills Chapter 6: Communicating With Technology 3. Part 3: Administrative Support—Your Responsibilities Chapter 8: Handling Mail and Using Reprographic Equipment Chapter 9: Maintaining Financial Records Chapter 10: Managing Physical and Electronic Records 4. Part 3: Administrative Support—Your Responsibilities cont. Chapter 11: Planning and Organizing Meetings and Other Events Chapter 12: Coordinating Business Travel 5. Final Project

Assessment

TitleLearning OutcomesValue
Chapter Assignments1-3, 5, 8, 10, 1135%
Ergonomic Assignment2, 410%
Online Theory Tests1-1120%
Discussion Participation1, 2, 4, 5, 7, 9, 1110%
Simulation1, 3, 525%
Total100%

Grading Table

Percentage Letter Grade GPA
90-100 A+ 4.33
85-89 A 4.00
80-84 A- 3.67
76-79 B+ 3.33
72-75 B 3.00
68-71 B- 2.67
64-67 C+ 2.33
60-63 C 2.00
55-59 C- 1.67
50-54 P 1.00
0-49 F 0.00
  DNW 0.00

See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.

Disclaimer

Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.