TADM 230 The Experience Lab: Hospitality and Events in Action offers students the opportunity to put skills into practice. In this immersive, hands-on course that brings hospitality to life, students design, deliver and evaluate live dining experiences and events, taking on real-world roles in service, planning, leadership and marketing. With a strong focus on welcoming and inclusive service, guest satisfaction, collaboration, and reflective learning, this course supports students to build confidence and competence in creating memorable tourism and hospitality experiences.
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Deliver guest-focused services with attention to quality, detail and professionalism
- Apply leadership and teamwork skills to collaborate effectively in a live event or service environment
- Create food and beverage offerings that align with event goals and guest expectations
- Plan and execute an event from concept to delivery, considering logistics, timelines, roles and guest experience
- Evaluate event outcomes and reflect on areas for growth, innovation and improvement
- Establish relationships with local community members through service and events
Grading Table
Standard Academic and Career Programs Grading Table
| Percentage | Letter Grade | GPA |
| 90-100 | A+ | 4.33 |
| 85-89 | A | 4.00 |
| 80-84 | A- | 3.67 |
| 76-79 | B+ | 3.33 |
| 72-75 | B | 3.00 |
| 68-71 | B- | 2.67 |
| 64-67 | C+ | 2.33 |
| 60-63 | C | 2.00 |
| 55-59 | C- | 1.67 |
| 50-54 | P | 1.00 |
| 0-49 | F | 0.00 |
| | DNW | 0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.