SROM 258 Human Resource Management for the Resort Industry. As labour markets tighten around the globe, good human resources management is essential to attracting and retaining effective staff. This is particularly true in seasonal resorts and ski areas where the link between staff and the guest is so critical. Innovative approaches to human resources management are necessary to recruit and retain the right people in the industry. In this course you will focus on the critical issues that concern managers in the tourism industry: Human resource planning, recruitment and selection, orientation, training and development, performance management and progressive discipline, challenges and trends, employment standards and labour relations.
Crosslisted: RHOT 254, PGHM 254, PCGM 254
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Outline the importance of sound human resources management practices to organizational effectiveness
- Outline progressive discipline and termination procedures and explain the legal implications of wrongful discharge lawsuits
- Describe the role of a union and outline the laws regulating labour relations and union activities
- Discuss how to recognize and avoid employment discrimination and harassment activities
- Discuss the purpose of a human resources planning for a tourism organization, and identify the manager's role in establishing and implementing human resource management policy and procedures
- Describe various recruitment methods and identify the legal issues surrounding the recruitment of human resources
- In a role play, prepare for, conduct and evaluate a job interview
- Outline the characteristics of a well-designed orientation program and assess the importance of a good orientation program to a tourism operation
- Explain how training and development programs and coaching, assist in retaining human resources
- Design, conduct and critique a performance appraisal for fellow student’s contribution to a group assignment
- Outline the content and role of the Employment Standards Act and discuss the implications of the act for managers
- Discuss key aspect of the development of a compensation plan
Teaching and Learning Approach
The course will have a blended delivery of in-person classes and online learning activities including lectures,
discussion forums, exercises, practical assignments including roleplay, quizzes, and exams.Learning Resources
Required:
CWSAA Human Resource Reference Guide, Student Edition 2020
Course Moodle pageDetailed Course Content, Topics, and Sequence Covered
1. Introduction HR planning and turnover
2. Job descriptions
3. Recruitment
4. Selection
5. Mock interviews Selection conclusion
6. Midterm exam
7. Volunteers/work experience, Orientation Training & development,
8. Performance management Progressive discipline
9. Employment Standards & Quiz
10. Compensation
11. Compensation Labour relations,
12. Harassment, Review
13. Final ExamAssessment
| Title | Learning Outcomes | Value |
|---|
| Participation, Forums & In Class Exercises | (ICE) | 20% |
| Assignments (3) | | 35% |
| ESA Quiz | | 5% |
| Midterm | | 20% |
| Final Exam | | 20% |
| Total | 100% |
Grading Table
Standard School of Hospitality Tourism Programs (excluding pro-cook) Grading Table
| Percentage |
Letter Grade |
GPA |
| 95 - 100 |
A+ |
4.33 |
| 90-94 |
A |
4.00 |
| 88-89 |
A- |
3.67 |
| 85-87 |
B+ |
3.33 |
| 80-84 |
B |
3.00 |
| 78-79 |
B- |
2.67 |
| 75-77 |
C+ |
2.33 |
| 70-74 |
C |
2.00 |
| 68-69 |
C- |
1.67 |
| 65-67 |
P |
1.00 |
| 64 and below |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.