PTEC 128 Interpersonal Communications in Pharmacy II explores more advanced communication skills required for obtaining comprehensive personal health information, conducting medication histories, and engaging in health teaching. The pharmacy technician's role in health promotion activities and public health initiatives are examined. Students discuss the competencies of intra and inter-professional collaborative practice in greater detail.
Prerequisites: PTEC 111, PTEC 122, and PTEC 123 all with a minimum grade of 80%
Corequisite: PTEC 127
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 7 |
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| Total Credits | |
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| Total Hours | 90 |
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Typical hours per week breakdown
Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Examine the components of an effective interview for obtaining personal and health information required for patient profile, medication records and patient care plans
- Identify communication strategies used to gather pertinent patient information for review by pharmacist and other health care professionals with emphasis on patient consent concepts
- Recognize the determinants of health that act as facilitators and barriers to health and well- being
- Explore effective teaching strategies for individuals, families and communities
- Examine current health promotion and population health models and the associated role of pharmacy technicians
- Discuss the competencies of intra and inter-professional practice: role clarification, team functioning, communication, conflict resolution, leadership and client centered care
- Identify the critical thinking skills needed for interactions with patients based on their health care needs and for referral to pharmacist
Teaching and Learning Approach
This course uses a learner centred approach, with collaborative discussion forums supporting weekly exploration
of communication with patients and with healthcare teams. Course discussions integrate concepts from previous
learning as well as from the concurrently delivered Community Pharmacy course, allowing students to apply and
connect their developing skills.
Student groups deliver research-based presentations to investigate key course outcomes, while reflective peer
and self-assessment processes are used to evaluate group communication and collaboration. Case-based
critical thinking activities are embedded within the research presentations and patient-care discussions,
encouraging students to analyze real-world scenarios and deepen their professional communication skills.Learning Resources
Required:
Beardsley, R.S., Skrabal, M.Z. and Kimberlin, C. L. (2020). Communication skills in pharmacy practice: A
practical
th
guide for students and practitioners. (7 ed.). Philadelphia PA: Wolters Kluwer.
McCorry, L. K., & Mason, J. (2020). Communication skills for the healthcare professional (2nd ed.).Jones and
Bartlett Learning
CPS from Selkirk College remote library for CPMA, CTMA
1. Canadian Pharmacists Association. (online ed.) Compendium of Therapeutics for Minor Ailments. Ottawa ON.
2. Canadian Pharmacists Association. (online ed.) Compendium Products for Minor Ailments. Ottawa ON.Detailed Course Content, Topics, and Sequence Covered
1. Intra professional communication for collaborative care in the pharmacy 1. Patient-centred care 2. Pharmacy team
2. Communication for the patient interview · Patient-centred interview · Questions · Guidelines · Legal implications
3. Patient determinants for health · Social and economic influences · Health inequalities · Facilitation change
4. Patient teaching · Benefits of · Strategies and resources
5. Communication for health promotion · Collaborative teamwork for patient health · Interprofessional communication · Patient medication safety
6. Collaborative problem-solving communication · communication with patients for sensitive or controversial topics · conflict resolution · leadership and assertiveness
7. Final assessmentAssessment
| Title | Learning Outcomes | Value |
|---|
| Discussion Collaboration 6 @ 5% each | 1 - 7 | 30% |
| Peer and Self Assessment 2 @ 10% | each 6 | 20% |
| Midterm Assessment | 1, 2, 3, 4, 5, 7 | 20% |
| Final Assessment | 1 - 7 | 30% |
| Total | 100% |
Grading Table
Standard Nursing Unit Clerk, Medical Transcription, Editing and Documentation, and Pharmacy Technician Programs Grading Table
| Percentage |
Letter Grade |
GPA |
| 96 - 100 |
A+ |
4.33 |
| 92-95 |
A |
4.00 |
| 89-91 |
B+ |
3.33 |
| 86-88 |
B |
3.00 |
| 83-85 |
C+ |
2.33 |
| 80-82 |
C |
2.00 |
| 79 & lower |
F |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.