TADM 175 Reservations and Guest Service Management provides practical insight into accommodation and guest service management. With an emphasis on professional communication, cultural responsibility, and operational efficiency, students will learn how reservation processes, guest interactions, and revenue strategies influence profitability and sustainable tourism practices. Using industry-standard systems and tools, students will engage with case studies and simulations to apply service and management principles that foster guest satisfaction through responsible leadership.
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 15 |
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| Total Credits | |
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| Total Hours | 45 |
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Typical hours per week breakdown| Lecture | 3 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Describe the phases of the guest cycle for diverse clientele and how lodging options and levels of service influence guest expectations and tourism experiences
- Interpret the roles and responsibilities within the organizational structure of tourism and hospitality operations in relation to responsible leadership and business practices
- Use industry-standard systems and tools to manage guest information and client relationships in ways that support destination resilience principles that respect cultural protocols
- Describe how revenue management strategies impact guest experience, profitability, and sustainable tourism operations
- Apply hospitality standards and ethical leadership practices that deliver exceptional guest service
- Demonstrate awareness of security, emergency response, and audit procedures that ensure guest safety and operational integrity
Grading Table
Standard Academic and Career Programs Grading Table
| Percentage | Letter Grade | GPA |
| 90-100 | A+ | 4.33 |
| 85-89 | A | 4.00 |
| 80-84 | A- | 3.67 |
| 76-79 | B+ | 3.33 |
| 72-75 | B | 3.00 |
| 68-71 | B- | 2.67 |
| 64-67 | C+ | 2.33 |
| 60-63 | C | 2.00 |
| 55-59 | C- | 1.67 |
| 50-54 | P | 1.00 |
| 0-49 | F | 0.00 |
| | DNW | 0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.