TADM175 Reservations and Guest Service Management

TADM 175 Reservations and Guest Service Management provides practical insight into accommodation and guest service management. With an emphasis on professional communication, cultural responsibility, and operational efficiency, students will learn how reservation processes, guest interactions, and revenue strategies influence profitability and sustainable tourism practices. Using industry-standard systems and tools, students will engage with case studies and simulations to apply service and management principles that foster guest satisfaction through responsible leadership.