PGCM254 Human Resources Management

PGCM 254 Human Resources Management has a profound effect on the success of tourism operations. An understanding of fundamental human resources theory and practices is necessary in the service sector where the link between the tourism operation and the guest is critical. Innovative and inclusive approaches to human resources management are necessary to recruit and retain the right people in the industry. This course focuses on the critical issues that concern managers in the tourism industry, employee relations, recruiting and retaining representation of the diverse population, challenges in managing people, trends and employment standards.