PNUR 101 Professional Communication I provides learners with the foundational knowledge for caring and professional communication in nursing. An experiential and self‐reflective approach is used to develop self‐awareness and interpersonal communication skills in the context of safe, competent and collaborative nursing practice. Topics include communication theory, the nurse‐client relationship, therapeutic communication, cross‐cultural communication and effective teamwork.
Notes:
Course outcomes will be met through examination and exploration of the following:
• Foundations of professional communication in health care.
• Communication theory.
• Self-awareness.
• Attending and listening.
• Caring.
• Clarifying by questioning and summarizing.
• Empathy.
• Assertiveness: seeking help and support; refusing a request.
• Giving and receiving feedback.
• Barriers to communication.
• Conflict resolution.
• Problem solving.
• Foundations of relational practice.
• Nurse-client relationship.
• Helping relationships.
• Cross-cultural communication, cultural sensitivity and awareness.
• Caring and respect.
• Family as client.
• Developing trusting relationships with clients.
• Interviewing techniques.
• Interprofessional communication.
• Establishing teamwork communication principles.
• Effective group participation.
• Group growth and development.
• Developing trusting relationships with team members.
Prerequisites: Admission to the Practical Nurse Program
Corequisite: PNUR 100, PNUR 102
Accessibility Services Notice
Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.Course Details| Total number of weeks | 5 |
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| Total Credits | |
|---|
| Total Hours | 35 |
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Typical hours per week breakdown| Lecture | 7 |
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Learning Outcomes
Upon successful completion of this course, the learner will be able to:
- Describe fundamental elements involved in the communication process
- Demonstrate beginning awareness of self and understanding of self‐concept
- Identify concepts and nursing actions that promote the development of therapeutic relationships
- Describe communication barriers to the development of therapeutic relationships
- Identify differences in multicultural communication as they relate to the nurse‐client relationship
- Identify effective and culturally sensitive and aware communication strategies for First Nation, Inuit and Métis clients, their families and peers
- Describe how information and communication technology is used to support effective client care in collaboration with other members of the health care team
- Communicate roles, knowledge, skills and attitudes using appropriate language
- Demonstrate giving and receiving feedback effectively
- Identify effective group behaviours and development
Teaching and Learning Approach
This course is designed to foster personal discovery of self and self in relation to others. It explores relational
ways of being with others, situatedness in families and groups, and identity development. It encourages and
supports learners to enrich self-awareness, critical thinking, and reflexivity. The course concepts are explored
through active participation in small-group interaction, group dialogue, learning activities, and journal writing.
Pre-readings are assigned each week. The pre-readings provide the foundation for the class. This means that all
students need to complete the readings to enable meaningful and active participation in the class. The premise
here is that learning among students is co-created through sharing reflections and learning experiences with one
another. Listening to others reflect on their experience enriches each student’s learning.
In addition, learning activities or preparation for learning activities are posted on MOODLE. Students also need to
do the learning activity preparation in order to participate in a meaningful way.Learning Resources
Required:
Arnold, E. C., & Boggs, K. U. (2023). Interpersonal Relationships: Professional Communication Skills for Nurses
(9th ed.). Elsevier.Detailed Course Content, Topics, and Sequence Covered
1. Course Assignments: A Comprehensive Overview Exploring Communication Theory: A Foundational Introduction Professional Communication and Relational Practice in Healthcare: Core Foundations Mastering Person-Centered Communication Skill
2. Building Patient-Centered Therapeutic Connections Overcoming Challenges: Assertiveness and Conflict Resolution in Nursing
3. Effective Communication Across Cultures Mid-Term Summative Assessment: Evaluating Your Progress
4. Collaborative Communication in Interprofessional and Group Settings. Assignment #2
5. Summative AssessmentAssessment
| Title | Learning Outcomes | Value |
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| Analysis Of Therapeutic Communication | 1-10 | 30% |
| Analysis Of Recorded Interaction | 1, 2, 3, 4, 7, 8, 9, 10 | 30% |
| Mid-Term Summative Assessment | 1-10 | 20% |
| Summative Assessment | 1-10 | 20% |
| Total | 100% |
Grading Table
Standard Academic and Career Programs Grading Table
| Percentage |
Letter Grade |
GPA |
| 90-100 |
A+ |
4.33 |
| 85-89 |
A |
4.00 |
| 80-84 |
A- |
3.67 |
| 76-79 |
B+ |
3.33 |
| 72-75 |
B |
3.00 |
| 68-71 |
B- |
2.67 |
| 64-67 |
C+ |
2.33 |
| 60-63 |
C |
2.00 |
| 55-59 |
C- |
1.67 |
| 50-54 |
P |
1.00 |
| 0-49 |
F |
0.00 |
| |
DNW |
0.00 |
See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.
Disclaimer
Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.