HSER 174 Interpersonal Communications

School of Health and Human Services

HSER 174 Interpersonal Communications provides the student with an opportunity to examine personal goals, values and attitudes; develop and practice listening and responding skills, and become more aware of personal strengths and limitations. This course is designed to help students gain self-understanding in order to be more effective in working with people.

Accessibility Services Notice

Students who would like an academic accommodation and who have a documented disability should contact Accessibility Services, if they have not already done so.

Transfer Agreements

Course to Course transfer – NoBlock Transfer – Yesbctransferguide.ca
Course Details
Total number of weeks15
Total Credits
Total Hours45
Typical hours per week breakdown
Lecture3

Learning Outcomes

Upon successful completion of this course, the learner will be able to:

  1. Assess their own interpersonal communication based on the knowledge and understanding of a communication model that leads to effective interactions with others
  2. Demonstrate an understanding and use of the following skills: perception checking, active listening, “I” messages, and assertiveness in conflict resolution
  3. Demonstrate through class activities and assignments, an increased level of self-awareness and ability to set and maintain healthy boundaries
  4. Explain how culture plays a significant role in communication

Teaching and Learning Approach

This class requires active participation.

Lectures, videos, group presentations and guest speakers are combined with interactive exercises and group discussion.

Students are expected to access and read all materials posted on their course site. Students are encouraged to make notes on weekly readings, recording important insights, questions and issues, and bring these to class.

Learning Resources

Wrench, J., Punyanunt-Carter, N., Thweatt, K., (2020). Interpersonal communication: A mindful approach. OpenSUNY Textbooks.

Detailed Course Content, Topics, and Sequence Covered

1. 1. Focus: Overview of Moodle, Course Structure, Textbook, Assignments. What is communication? Why study interpersonal communication? Human needs of control, inclusion, and affection

2. 2. Focus: Communication as symbolic, shared meaning, process, and culturally determined. Introduction to mindful communication.

3. 3. Focus: Purposes of interpersonal communication, Maslow’s hierarchy of needs, self-concept, relationship building, perception, and communication models.

4. 4. Focus: How our self-concept, self-esteem, and cultural background shape the way we communicate, and how building self- awareness and emotional intelligence helps us become more confident and culturally responsive communicators in Canada."

5. 5. Focus: To explore how words shape meaning and identity and to recognize idioms, slang, and biased language so we can communicate more clearly and respectfully across cultures

6. 6. Focus: How people communicate without words using facial expressions, gestures, personal space, time, and touch—and how culture shapes each of these. Nonverbal communication is often more powerful than words, but it can also cause misunderstandings when we come from different cultural backgrounds

7. 7. Focus: How culture shapes communication, the frameworks for comparing cultures, and reflecting on your own cultural background, and practicing skills for adapting to Canadian communication styles while respecting your own cultural identity.

8. 8. Focus: The art of listening and everyday conversations and the different types of listening. Exploring self-disclosure, and practice strategies for responding to others in ways that build trust and connection.

9. 9. Focus: How relationships form and grow, and about friendship and romantic relationships, and the strategies for keeping relationships strong, and how cultural differences shape the way people connect in Canada and beyond.

10. 10. Focus: How conflict shows up in relationships, why emotions and power matter in conflict, and how we can use strategies like the STLC model to manage disagreements more constructively—especially in a new cultural context.

11. 11. Focus: How families and friendships shape who we are and how we communicate. We will look at family roles and patterns, how friendships develop, and how cultural backgrounds influence both family and peer relationships.

12. 12. Focus: How communication changes when it happens online or in professional settings. How our identity shows up in digital spaces, what respectful "netiquette" looks like, and how communication affects workplace relationships between leaders, colleagues, and employees.

13. 13. Focus: Not all communication builds connection— sometimes it can cause harm. This week we look at the "dark side" of communication, such as bullying, aggression, deception, and hurtful messages, both face-to-face and online.

14. 14. Reviewing key concepts, take aways, and final reflections

Assessment

TitleLearning OutcomesValue
Participation and Engagement1,2,3,440%
Positionality and Situating Ourselves1,2,430%
Final Reflection Paper1,2,3,430%
Total100%

Grading Table

Standard Academic and Career Programs Grading Table

Percentage Letter Grade GPA
90-100 A+ 4.33
85-89 A 4.00
80-84 A- 3.67
76-79 B+ 3.33
72-75 B 3.00
68-71 B- 2.67
64-67 C+ 2.33
60-63 C 2.00
55-59 C- 1.67
50-54 P 1.00
0-49 F 0.00
DNW 0.00

See the Academic Calendar for General Information including how to withdraw from course(s) and other regulations.

Disclaimer

Information contained in this course outline is correct at the time of publication. Content of the course is revised on an ongoing basis to ensure relevance to changing educational, employment and market needs. The instructor will endeavor to provide notice of changes to students as soon as possible. The instructor reserves the right to add or delete material from courses.