PGHM161 Accommodation Management

PGHM 161: Accommodation Management: This course is intended to introduce the learner to the general principles of managing the accommodation facility of a hotel or resort. The complete guest cycle is covered beginning with the reservation request through to the final accounting documentation. Other topics include: different types of lodging, current trends in guest services, competitive tactics that hotels and resorts use in their services and amenities, the important features of condominium and timeshare operations, security and safety issues relevant to areas of the lodging industry and contingencies and plans for emergencies.